Support Tickets

Manage customer support tickets across all channels

3

Open

2

In Progress

2

Resolved

1

Closed

TicketSubjectStatusPriorityCustomer
T-INQUIRY-ORD-2
Order InquiryCustomer asking about order ORD-2 delivery status
openhighSithembinkosi Ndlovu
T-INQUIRY-ORD-1
Order InquiryCustomer wants to modify order ORD-1 items
openmediumAmylane Moyo
T-AGENT-1
Human Agent RequestCustomer requested to speak with a human agent from WhatsApp bot
openhighSithembinkosi Ndlovu
T-SUPPORT-4
Product Quality IssueCustomer reports damaged fertilizer bags in last delivery
in progressurgentChipo Dube
T-SUPPORT-5
Bulk Pricing RequestLead requesting bulk pricing for seasonal seeds
in progressmediumTatenda Chirwa
T-SUPPORT-6
Delivery DelayOrder ORD-5 has been delayed by 3 days
resolvedhighRumbidzai Mhandu
T-SUPPORT-7
Account Setup HelpNew customer needs help setting up their account
resolvedlowFarai Mutasa
T-SUPPORT-8
Return RequestCustomer wants to return unused pesticide
closedmediumKudzai Mlambo